Nexus AI Solutions LLC
RxEra by Nexus AI Solutions LLC
Last updated: August 12, 2026
RxEra Prescription Support is operated by Nexus AI Solutions LLC and provides prescription refill support for enrolled clients, including patients and authorized caregivers. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
RxEra Prescription Support does not sell, rent, trade, disclose, or share personal information with third parties for their own use. We do not share personal information with outside companies, advertisers, data brokers, affiliates, or marketing partners for marketing, promotional, lead generation, or advertising purposes.
We use personal information only to provide and support RxEra Prescription Support services, communicate with enrolled clients, comply with legal obligations, protect our rights and users, and operate the service.
We may collect information you provide directly to RxEra Prescription Support, including your name, mobile phone number, email address, preferred pharmacy, medication profile details, prescription refill-related details, caregiver or authorized contact details, message responses, communication preferences, and other information needed to provide prescription refill support.
We may also collect limited technical information needed to operate the website and messaging service, such as basic device, browser, log, and delivery information.
The public pilot enrollment-request form is limited to basic contact information and optional SMS consent. It is not intended for medication, prescription, insurance, diagnosis, pharmacy-record, or other health information. Sensitive onboarding information must be submitted only through an approved secure channel provided by RxEra Prescription Support.
We use personal information to provide prescription refill support, track routine refill timing based on the information you provide, send refill reminders, ask whether you want RxEra Prescription Support to request a refill from your pharmacy, submit eligible refill requests when authorized, help with renewal requests when refills run out or a prescription is expired, provide refill status and expected pickup updates when available, respond to HELP requests, process STOP or START requests, maintain records of your preferences and consent, improve service reliability, and respond to questions or support requests.
RxEra Prescription Support does not share personal information with anyone for independent marketing, promotional, advertising, lead generation, data broker, or resale purposes.
We may disclose limited information only when necessary to provide the service you requested, such as communicating with your pharmacy when you authorize us to help with a refill, using communications providers to deliver email, optional SMS messages, or calls, using website or technology providers to operate the service, complying with law, responding to lawful requests, or protecting the rights, safety, and security of RxEra Prescription Support, our clients, or others.
Service providers are permitted to use personal information only to perform services for RxEra Prescription Support and not for their own marketing or promotional purposes.
Message frequency varies based on refill activity. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. For help, reply HELP. See the RxEra Prescription Support SMS Terms and Conditions for additional SMS program terms.
We do not share, sell, rent, trade, disclose, or otherwise provide your mobile phone number, SMS opt-in data, or SMS messaging consent information to third parties or affiliates for marketing or promotional purposes.
Your mobile phone number and SMS consent are used only to send service-related RxEra Prescription Support messages that you requested or authorized, including prescription refill reminders, refill confirmation requests, refill submission notices, renewal-request updates, refill status updates, expected pickup updates, and support responses.
You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP. You may also contact us to ask questions about your information, update your contact preferences, or request that we review, correct, or delete information where applicable.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, messaging system, or electronic storage method is completely secure, but we work to limit access to personal information to those who need it to operate and support RxEra Prescription Support services.
We keep personal information only as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.
RxEra Prescription Support is not directed to children under 13. If a parent, guardian, or authorized caregiver uses RxEra Prescription Support on behalf of a minor, that adult is responsible for providing consent and managing communications.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date.
General, non-sensitive questions may be directed to RxEra Prescription Support at support@rxerarefills.com. Do not send medication, prescription, insurance, or other health information by ordinary email.
Additional information is available on our How It Works, FAQ, and Contact pages.
Additional terms are available in the RxEra Prescription Support Terms and Conditions and RxEra Prescription Support SMS Terms and Conditions.