Nexus AI Solutions LLC
RxEra by Nexus AI Solutions LLC
Revision prepared: August 25, 2026 (not yet effective)
RxEra Prescription Support is operated by Nexus AI Solutions LLC. These Terms and Conditions govern your access to and use of the RxEra Prescription Support website and prescription refill support service. By using the website or enrolling in RxEra Prescription Support services, you agree to these Terms.
RxEra Prescription Support provides prescription refill support for enrolled clients, including patients and authorized caregivers. Services may include medication profile-based refill tracking, refill reminders, refill confirmation requests, eligible refill requests submitted to pharmacies when authorized, renewal-request support when refills run out, refill submission notices, refill status updates when available, expected pickup timing when available, and service-related customer care communications.
RxEra Prescription Support is not an emergency service and does not provide medical diagnosis, medical advice, medication changes, prescribing decisions, or clinical treatment. For emergencies, call 911 or seek immediate medical attention. Prescription and treatment decisions remain between you, your prescriber, and your pharmacy.
You are responsible for providing accurate enrollment information, including contact details, pharmacy information, prescription refill-related information, medication profile details, and caregiver authorization where applicable. RxEra Prescription Support may only request refill support, submit eligible refill requests, or communicate with a pharmacy when authorized by the enrolled client or an authorized caregiver.
The public pilot enrollment-request form collects only basic contact information and optional SMS consent. Do not submit medication, prescription, insurance, or other health information through that form or ordinary email. Full onboarding information must be provided through an approved secure channel made available by RxEra Prescription Support.
RxEra Prescription Support may offer a 60-day free trial. Submitting a pilot enrollment request does not authorize a charge or authorize collection of a payment method.
After the 60-day free trial, service is $12.99 USD per month. Billing begins only after you separately authorize a payment method and accept the billing start date, monthly renewal terms, cancellation method, and any applicable taxes. Cancellation will stop future renewal charges according to the terms presented at billing enrollment.
This revised offer will apply only after it is published and explicitly presented during enrollment. Enrollment requests submitted before publication retain the offer presented when the request was submitted unless the requester separately accepts new terms.
RxEra Prescription Support does not control pharmacy operations, prescriber approvals, insurance coverage, medication availability, pharmacy hours, or whether a refill can be completed. RxEra Prescription Support may use technology, communications, website, hosting, and messaging providers to operate the service.
If you opt in to SMS messages, you agree to receive service-related customer care text messages from RxEra Prescription Support at the mobile number you provided. SMS messages are used only for RxEra Prescription Support prescription refill support and are not used for advertising, sales, lead generation, or promotional marketing.
Messages may include prescription refill reminders, requests asking whether you want RxEra Prescription Support to help submit an authorized refill request to your pharmacy, confirmations that a refill request has been received or submitted, renewal-request updates when refills run out or a prescription is expired, refill status updates when available, expected pickup timing when available, and responses to HELP, STOP, and START commands.
You receive SMS messages only if you provide your mobile phone number to RxEra Prescription Support and separately consent to receive service-related text messages. SMS consent is optional and is not required as a condition of purchase, enrollment, or use of any non-SMS service from RxEra Prescription Support.
If an enrollment form includes SMS consent, the SMS opt-in checkbox must be optional, separate from other terms, and unchecked by default.
Message frequency varies based on refill activity and your use of RxEra Prescription Support prescription refill support. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. You may reply START to resume messages if eligible. For help, reply HELP or contact support@rxerarefills.com.
Your use of RxEra Prescription Support is also governed by the RxEra Prescription Support Privacy Policy, which explains how personal information, mobile numbers, and SMS consent are handled.
You agree not to misuse the website or service, submit false information, interfere with service operation, attempt unauthorized access, or use RxEra Prescription Support for unlawful purposes. You are responsible for reviewing messages, contacting your pharmacy or prescriber when needed, and seeking medical care when appropriate.
RxEra Prescription Support may change, suspend, or discontinue any part of the website or service at any time. The service may not always be available, uninterrupted, secure, or error-free.
To the fullest extent permitted by law, RxEra Prescription Support is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for issues caused by pharmacy delays, prescriber decisions, insurance coverage, medication shortages, inaccurate information provided by users, network failures, carrier delays, or third-party service interruptions.
We may update these Terms from time to time. The updated version will be posted on this page with a new last updated date. Continued use of the website or service after changes are posted means you accept the updated Terms.
General, non-sensitive questions may be directed to RxEra Prescription Support at support@rxerarefills.com. Do not send medication, prescription, insurance, or other health information by ordinary email.
Additional information is available on our How It Works, FAQ, Contact, and Privacy Policy pages.